Client Portal & App | Loving Paws

Booking a visit at midnight. Checking if your dog walker showed up during your lunch break. Paying an invoice from an airport gate before a flight. None of that used to be simple for pet owners. Now it is.

Every Loving Paws client gets a personal online account that keeps you connected to your pet’s care wherever you happen to be, whether that’s your kitchen table in Barrhaven or a beach chair somewhere far from Wi-Fi.

What Is the Loving Paws Client Portal and App?

The Loving Paws Client Portal and Client App are the two ways you manage your account with us online. Both connect to the same account, so you can book visits, message your caregiver, update your pet’s profile, and pay invoices without ever picking up the phone.

Behind the scenes, we run on Time To Pet, a scheduling and communication platform used by thousands of professional pet sitting and dog walking companies across North America. On your end, none of that matters much. Everything you see, from the login screen to the messages you receive, is set up specifically for Loving Paws.

How to Book a Visit Online

Requesting a visit takes a couple of minutes. Log into the app or portal, choose your service (dog walking, in-home pet sitting, house sitting, whatever you need), pick your dates, and submit the request. Our team reviews every booking before it’s confirmed, so you always know it’s real and not just sitting in a queue.

Heading away for a week or two? You can schedule the entire trip in one go instead of booking each visit separately. Need to change a date or cancel something last minute? Submit the request through your account and we’ll take it from there.

Real-Time Updates During Every Visit

This is the part most clients tell us they love most. As soon as your caregiver finishes a visit, you get an update with photos and a short e-diary note covering what your dog ate, how the walk went, or whether your cat decided to be dramatic about dinner again.

Some visits also include a visit report card, a quick summary covering the specific things you asked us to watch for, like medication timing or how your pet handled being alone.

Messaging Your Caregiver Directly

Got a quick question or a last-minute update, like your cat’s gone off her food or the side gate is sticking again? Message your caregiver directly through the app or portal. Every conversation is saved in one place, so you’re not scrolling through old texts trying to remember what you said last time.

Replies come by push notification, text, or email, whichever you actually check.

Updating Your Pet’s Profile and Care Instructions

Feeding schedules change. Medications get added. Maybe you finally remembered to mention where the spare leash lives. You can update your pet’s profile any time, including details like medication timing, emergency contacts, parking instructions, or building access notes if you’re in a condo with visitor restrictions.

Your caregiver sees the update before their next visit, so you’re not repeating yourself every season.

Paying Invoices, Tips and Partial Payments

Invoices land in your account and can be paid by card or ACH directly through the app or portal. If your sitter went above and beyond, you can add a tip in the same place, and you can even set a default amount so it’s applied automatically going forward.

Need to split a payment instead of covering the full invoice at once? You can pay a percentage or a set dollar amount and settle the rest later.

Storing Vaccination Records and Other Documents

Vaccination records, care instructions, anything you don’t want to dig up every time we ask. Upload it once and it stays attached to your pet’s profile. Your caregiver has access to it in the field, so there’s no scrambling for a paper copy before a visit.

Getting Started as a New Client

Setting up your account takes about five minutes. You’ll create a password, review and sign our service agreement, add your pet’s details, and set up a payment method. If you’d rather not add a card right away, that’s fine too, nothing about the process is rushed. Once you’re set up, we’ll send a welcome message with a link to download the app.

App or Web Portal: Which Should You Use?

Both use the same login, so pick whichever fits your habits. The app is the faster option if you’re managing things from your phone day to day. Search “Time To Pet” on the Apple App Store or Google Play to download it.

Prefer not to download anything? The web portal works from any browser, including the one on your phone. Bookmark the login page and use it exactly like you would the app. Switch between them whenever you want. Nothing gets lost either way.

Is It Free and Is My Information Secure?

There’s no cost to you for using the Client Portal or App. It’s part of how we manage your account, not an add-on service. Payment details are processed through a secure system and are never visible to our staff directly, and your personal information is only ever used to coordinate your pet’s care.

Why We Manage Things This Way

We’ve been caring for pets across Ottawa, Hamilton, and Mississauga since 2005, and the tools have changed a lot faster than the reason we use them. A clear system means less time lost to paperwork and more time actually spent with your pet. It also means your care doesn’t depend on a message getting buried or a sticky note falling off the fridge.