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Our Standards of Excellence

Quality Assurance You Can Trust

At Loving Paws & House Sitting Canada Inc, we understand that your pet is a cherished member of your family—and that your home, belongings, and privacy matter just as much.

Our Standards of Excellence Commitment outlines the principles and practices that guide how we care for your pets and protect your home. This commitment reflects our professionalism, preparation, and dedication to earning your trust every single visit.

Integrity

We are committed to operating with honesty, accountability, and professionalism.

  • Conducting business truthfully and ethically

  • Complying with all laws related to business operations and animal care

  • Maintaining appropriate insurance and bonding

  • Following a professional code of conduct

  • Treating competitors with respect

  • Maintaining active membership in good standing with Pet Sitting International

  • Honouring our published rates and policies

  • Billing only for services delivered or cancelled with sufficient notice

Transparency

Clear communication helps you make confident decisions.

  • Publishing clear, current information about our services, rates, policies, and procedures

  • Using professional documentation to clearly explain what you need to know

  • Sharing client testimonials and references

Accuracy

Thoughtful preparation ensures consistent, reliable care.

  • Providing detailed and accurate service quotes

  • Completing an in-home Meet & Greet Consultation before the first sitting visit to:

    • Meet you and your pet(s)

    • Review care routines and instructions

    • Understand your home’s access and security needs

Caring

Your pet’s safety, comfort, and wellbeing guide every decision we make.

  • Practicing safe, responsible dog walking, including:

    • Obeying traffic signals and pedestrian rules

    • Using leashes appropriately and only allowing off-leash activity in designated areas

    • Respecting limits on the number of dogs per sitter

    • Always cleaning up after pets

  • Monitoring pets closely and prioritizing their safety at all times

  • Taking appropriate action if animal welfare concerns are observed

  • Making reasonable efforts to continue care if your return home is unexpectedly delayed

  • Providing advance notice if service must be adjusted, except where immediate safety is a concern

Qualified & Skilled Sitters

Your pets are cared for by trained, supported professionals.

  • Carefully screening all applicants before hiring

  • Providing comprehensive initial training

  • Offering ongoing education and support to our sitters

Being Dependable

You can count on us to follow through.

  • Maintaining regular office and phone hours

  • Responding promptly to questions, concerns, and feedback

  • Completing scheduled visits on time and for their full intended duration

Humility & Continuous Improvement

We believe great service means always striving to improve.

  • Offering clients the option to provide feedback, directly or anonymously

  • Actively reviewing feedback to strengthen our services

Prepared for Medical Emergencies

We are ready to act if your pet needs urgent care.

  • Training in Pet First Aid and CPR

  • Following established emergency procedures outlined in our Emergencies Handbook

  • Access to pet medical expertise, when needed

  • Coordinating care with your veterinarian or a licensed emergency veterinary hospital if required

Your Security & Privacy

Your trust extends beyond pet care.

  • Taking precautions to avoid drawing attention to your absence from home

  • Treating your pets, home, and belongings with respect

  • Acting responsibly to protect the safety and security of your property

  • Safeguarding personal and pet-related information

  • Never using images or identifying details of you, your pet, or your home without your written permission

Our Commitment to You

These Standards of Excellence reflect how we operate every day—professionally, thoughtfully, and with care.

When you choose Loving Paws & House Sitting Canada Inc, you’re choosing a team that values trust, preparation, and peace of mind as much as you do.

Reasons to join our team and earn a good income

WE WORK HARD TO SUPPORT OUR DOG WALKERS, AND PET & HOUSE SITTERS

  • Work with us as one of our sub-contractors by driving to the homes of our clients to provide dog walking, pet sitting, medical care, and house sitting services.

     
  • The amount of work depends on the number of requests we receive from clients for our services, and that number keeps on growing as more and more pet parents and home owners learn of our services.
     
  • We diligently maintain our website and routinely work to ensure strong Web Search Engine Optimization so that our website appears top-most on web pages for search results.
     
  • Requests for our services come from clients who come to our website and submit quote or reservation requests. We then assign the work directly to you.
     
  • All work is paid, and we pay one of the pet care industry’s best rates for walking dogs, pet sitting, and house sitting.
     
  • No purchase of any “kit” is required to work for us. We do not charge any fee as a condition of working with us. We are not a pyramid-type organization.
     
  • There is much flexibility in terms of where, when, and how work is done, as long as the needs of our clients and their pets are met, and as long as what is paid for is done (we guarantee the duration of each visit, and that the visit will take place). Most clients are easy going about the services they need. Some clients are more specific; e.g. if their pet needs medication.
     
  • Aside from a computer with internet access, cell phone, and a vehicle that you need to work with us, we provide everything else you need to do the work, and for free: our admin software tool, access to our database, personalized email address, your insurance coverage and bonding, all the necessary printed materials, a professional binder for all documents, 4 handbooks covering medical care, procedures, and policies topics, and brochures/posters for networking.
     
  • We generally sponsor one major pet-related event annually; e.g. Pet Expo, and expect you will attend with us.
     
  • We put you in touch with new clients after they accept our quotes or existing clients after they reserve our services. Essentially, we pre-screen each assignment request to ensure it is valid before asking you to decide whether or not you want to take it on.
     
  • You can reduce your taxable income on your annual income tax filing with the Canada Revenue Agency by claiming eligible expenses for working as a sub-contractor, for using space where you live for office / admin work, and for using your vehicle for work.

  • We provide service every day of the year, especially on weekends and holidays when people tend to go away, and we pay 1.5X the normal rate for work done on a holiday.

     
  • You will interact with kind, animal-loving people who will appreciate and welcome the services you will provide, and who will trust you with their homes, belongings and their living pet(s).
     
  • You will have a territory and only be expected to drive to the homes of clients who live within typically 15-km from your home. We pay extra if you need to drive further (unless you agree to a larger territory when you join our team).
     
  • Walking dogs leads to getting exercise and the fresh are is as good for you as it is for the dogs; count on your health improving and not being stuck in a windowless office cubicle.
     
  • You will be pleasantly greeted at front doors by many pets that will be happy to see you and to also give you lots of unconditional love, affection and attention in return for just enough simple food and water, and all the play time and TLC you can afford.
     
  • You will experience improvements to your stress levels … numerous studies show that spending time with animals is relaxing and beneficial to human health.
     
  • You will learn about pet health and what it takes to become one of the region’s most respected, professional pet sitters.
     
  • You will have the opportunity to grow with us … we are increasingly called upon for our dog walking, pet sitting, medical care, and house sitting services. We provided our services to thousands of clients in the greater Ottawa region since 2005 and in Mississauga since 2012. Our goal is to reach more and more communities as we move forward.
     
  • We work on a very personalized level and are always available. We answer questions and solve problems quickly, and we invite suggestions for change and improvement regularly.
     
  • We have clear and concise policies and procedures so you will never have to guess about what you should or should not do.
     
  • We provide 4 detailed Orientation, Emergency, Procedures, and Policies Handbooks. Job shadowing and we continues with on-the-job coaching and accessibility. 
     
  • We provide continuing education opportunities relating to all areas of the pet care industry.

If you love interacting with and giving care to animals …
we and our clients … and their pets … can’t wait to hear from you.