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Before the assignment
2 KEYS ARE NEEDED
 
  We ask that our clients be prepared to provide their sitter, during the meet & greet consultation, with 2 keys to the same lock (or 2 sets of keys if access to their home requires unlocking more than 1 lock) so that their sitter can enter their home. We require 2 keys (or 2 sets of keys) in case of an accidental lock-out or in case the sitter is unavailable due to illness or an emergency.
 
  If 2 keys (or 2 sets of keys) are not available during the consultation, they can be picked up by the sitter from the client at a later time but before commencement of the assignment – a key pick-up fee normally applies but a sitter may choose not to charge the client. The client may also drop keys off to the sitter at a location mutually agreed to with the sitter.
 
  If providing the sitter with 2 keys (or sets of keys) is not possible due to apartment building protocols, the landlord or a friend or a family member must be available at all times to grant the sitter access to the client’s home/apartment in case something happens to the key in the sitter’s possession e.g. if it breaks.
 
IF A LOCKSMITH IS NEEDED
 
  If the sitter is required to employ a locksmith to gain entry to the client’s premises due to a malfunction of the key or lock, or failure of the client to leave 2 sets of keys, the client expressly gives LP&HS authority to employ a locksmith on the client’s behalf if the sitter is locked out, and shall reimburse LP&HS for the related costs incurred.
After the assignment
RETURNING KEYS
  
  Clients not enrolled in the LP&HS Ready Key program will have their keys returned to them.
  
  Clients enrolled in the LP&HS Ready Key program will have their keys returned to the LP&HS office.
  
A FEE MAY APPLY
  
  If keys are being dropped off to the client by the sitter, a key drop-off fee normally applies; the sitter may choose not to charge this fee to a client as a heartfelt courtesy. The client may also pick up his/her keys from the sitter at a location mutually agreed to with the sitter.
  
SAVE THE KEY PICKUP AND DROPOFF FEES IN THE FUTURE
  
  After enrolling in our Ready Key service clients save the costs and trouble of coordinating key pick up or drop off before and after assignments.
Our responsibilities
SITTER
  
   1. Obtaining 2 keys (or 2 sets of keys) from the client.
   2. Testing each key to ensure it functions as intended.
   3. Tagging and adding the correct client identification number on each client key or client set of keys.
   4. Completing the For Sitter Use Only section of the Ready Key Enrollment form when a client enrolls in the Ready Key Program.
   5. When in transit, always keeping keys on his/her person and attached to a lanyard placed around his/her neck.
   6. Never leaving keys unattended, such as in a vehicle, even when in transit.
   7. Safely storing keys in his/her home when not in transit, stored in a secure, locked key box.
   8. Until agreements and forms with addresses of clients are forwarded to the office, storing agreements and forms in a safe location always separate from where keys are stored.
   9. Ensuring that all agreements and forms are forwarded to the office as soon as possible, keeping any copy of such documents in a safe place for future assignments.
   10. Not damaging, or tampering with, or vandalizing a client’s locks or keys.
   11. Immediately contacting the police and the office if any key has been stolen.
   12. Immediately contacting the office if any key has been lost or breaks.
   13. The key must be tagged and encoded with the client’s unique identification number (never the client’s name, initials, home address, pet name, or other information not approved by LP&HS).
   14. Undertaking a periodic physical inventory of keys to ensure all keys are accounted for.
   15. Making arrangements with a client who is not enrolled in the LP&HS Ready Key program for the return of his/her keys within 7 days after the last visit of the assignment.
   16. Never putting keys in the sitter binder where completed agreements or forms are kept, regardless of whether or not the agreements or forms belongs to different clients.
  
OFFICE
  
   1. Safely storing, in a locked file cabinet, every completed agreement and form.
   2. Tagging and encoding keys to protect against being linked to any client name or address.
   3. Storing keys in a secure locked key box when keys are not in transit.
   4. Undertaking periodic physical inventory of keys to ensure all keys are accounted for.
   5. Monitoring and keeping track of all key transactions.
Special handling of your keys
DUPLICATION OR TRANSFER
  
   1. No key will be transferred from a sitter entrusted with its possession to an unauthorized person, or be in that unauthorized person’s possession, e.g. sitter’s spouse or partner or friend or family member.
   2. Any key found to be in the possession of an unauthorized person will be confiscated.
  
DELIVERY TO THE OFFICE
  
   1. Any key that a sitter must deliver to the LP&HS office will only be delivered either personally or by using a secure, insured mail or courier service.
   2. When a key is delivered by mail or courier service, the key:
   a. will be tagged and encoded with the client’s unique identification number;
   b. will not be shipped with any documentation (e.g. a service agreement or form or personal cheque that has a client's name and/or address) even if the key and documentation are from different clients - a key must not be connected to any client address; and
   c. is secure in an envelope or any packaging recommended by Canada Post, UPS, or other reliable courier service.
If a key goes missing
IF A KEY IS LOST OR STOLEN
  
   1. The sitter will immediately contact the police and the office if any key has been stolen.
   2. The sitter will immediately contact the office if any key has been lost or breaks.
   3. Only the LP&HS office shall offer to have a client’s lock or locks replaced if a key is lost or stolen.
   4. LP&HS insurance only applies to keys in possession of LP&HS during an "active" assignment.
   5. A client’s lock shall not be replaced unless written permission from the client is provided in advance. 

 

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Professional pet sitters, dog walkers, and house sitters since Aug 2005.
Page last updated: November 19, 2013