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When you need to reach us

Keeping regular hours and answering client inquiries and complaints promptly is one of the key components of our quality assurance - standards of excellence commitment. 

We are reachable by our clients at all times while providing our services or we make appropriate messaging opportunities available and return every message within a reasonable time. We also keep in contact with our clients to provide reassurance / information / updates on their pets' condition /  disposition / activities each time a client request it.


Ottawa: 613-266-2697
GTA: 289-201-7819
Sudbury 705-806-2191
1-800-913-PAW0
1-800-913-7290

information@lovingpaws.ca

HEADQUARTERS
1100 St-Felix,
Hammond, ON K0A 2A0

Hours of service

Sun

Mon

Tue

Wed

Thu

Fri

Sat

8 a.m.
to
8 p.m.

8 a.m.
to
8 p.m.

8 a.m.
to
8 p.m.

8 a.m.
to
8 p.m.

8 a.m.
to
8 p.m.

8 a.m.
to
8 p.m.

8 a.m.
to
8 p.m.

Office hours

Sun

Mon

Tue

Wed

Thu

Fri

Sat

X

10 a.m.
to
6 p.m.

10 a.m.
to
6 p.m.

10 a.m.
to
6 p.m.

10 a.m.
to
6 p.m.

10 a.m.
to
6 p.m.

X

  Services 365 days a year

We provide service all year long, including during long weekends and holidays.

  Getting in touch with us

We verify emails and voicemails on an ongoing basis every day of the year.

We strive to respond to all emails and voicemails as quickly as possible (usually within 24 hours).

Please provide us with your contact information so we can reply.

Office closed during holidays

Unless related to an emergency and to an already booked assignment that is taking place on a holiday, emails and voicemails left during a holiday will be answered within 24 hours following the holiday.

Blocked emails?

Your email may be blocked by junk- or spam-blocking software. If you do not receive our reply to your email within 24 hours, please check your virus or spam email folder, or give us a call.

  Service before | after regular hours

We realize that you may need our help before or after our posted hours of services. If this is the case, please let us know and we will try our best to accommodate you. Examples of how we can help include but are not limited to:
> making a visit before 8 a.m.
> making a visit after 8 p.m.
> staying in your home overnight
> boarding your pet in one of our sitter's home overnight

Our ability to accommodate a special request depends on the availability of a sitter. A surcharge may apply. 

We appreciate your feedback

Despite our best efforts, we know as a business there is always room for improvement and that's why we not only welcome but actually seek and encourage feedback on how we can do things better. 

If you've had any dealings with us, we would greatly appreciate any feedback you could provide about any of our pet sitting, dog walking, and/or house sitting services. Write us, call us, or use our service rating form to tell us how we're doing, and feel free to let us know what we can change.

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2009-2017 Loving Paws & House Sitting Canada Inc. All Rights Reserved.

Unauthorized distribution, transmission or republication strictly prohibited.

Professional pet sitters, dog walkers, and house sitters since Aug 2005.
Page last updated: March 13, 2017